FAQs

SNAP™ replaces the paper forms patients fill out in waiting rooms with an iPad-based platform eliminating paper, printing, scanning, shredding and the retyping of data. With SNAP™, patients of any age can quickly and easily complete all necessary registration forms on a iPad at the touch of a screen in English or Spanish. SNAP™ also delivers relevant and targeted health information to patients at the point of care and is an educational resource for providers. SNAP™ enhances the patient experience while improving efficiency and reducing costs for the practice.

SNAPdash is the front desk dashboard website controlled from a practice’s computer. SNAPdash is a snapshot of the practice’s ongoing patient registration workflow.

The iPad is the industry standard tablet today. It has been adopted by the greatest number of consumers to date, and will be the most familiar tablet to your patients.The iPad has a user-friendly interface,and leading in rapid adoption by businesses. The iPad touch screen is simple to use for people of all ages and technology skill levels. Research shows that reading on an iPad helped people of all ages process information more easily due to the iPad’s LED screen, enabling people to read up to three times faster than with traditional print text. Your patients will pick it up in your waiting room quickly and easily.

SNAP™ is not an EHR. SNAP™ is a tool used in your workflow providing ease of use, saving paper products, and preventing duplicate work (transcription). Future versions of SNAP™ will integrate with your PMIS or EHR software for seamless data inclusion for the front waiting room and treatment rooms.

A subsequent version of SNAP™ will offer electronic communication with practice management information systems. Future versions will interface with select electronic medical records.

SNAP™ is an iPad-ready platform customized by medical specialty with digital forms including:

- Patient Registration Forms
- HIPAA Consent Forms
- Patient Signature Capture
- Flu Vaccination Consent Forms
- Review of Systems

View our forms here.

Seamless Medical provides a Custom Forms Package at an additional fee or as part of our Enterprise package. We will help you review, consolidate, develop specialty ROS forms, and integrate fully with your EHR. We are here to assist and make forms more focused and comprehensive in your Medical Practice, and save your patients time filling out the forms.

The Custom Forms Package includes:

- Consultative Forms Review and Consolidation
- Speciality Review of Systems Forms
- EHR/PMIS Integration

Click here to access “Step-by-Step Workflow” to learn how easy it is to use SNAP™ in the Patient Workflow at your Medical Practice.

This may have been a hiccup in your Internet Connection. Please refer to the following instructions:

1. If the SNAP App freezes, you can terminate the encounter to clear the iPad.

Click on the COG Icon and tap on TERMINATE ENCOUNTER. *Please note if you need to terminate the encounter you will lose the information that was entered in that patient encounter.

2. What if I cannot get to the TERMINATE ENCOUNTER button or it does not work?

The next step is to Soft Reboot. Click here for step-by-step instructions on how to soft reboot.

3. What do I do if my internet is still not working, even after trying steps 1 & 2?

If this is the case, it is most likely an issue with your wireless connectivity strength. Please review the following troubleshooting steps: Check to make sure you have three bars on the iPad. If you do not, reboot your Wireless Router; turn it off, wait at least 10 seconds before turning it on again. Is anything blocking your Wireless Router Antenna? If anything is blocking the antenna, it could inhibit your Wireless Connectivity. As a last resort, hard reboot the iPad with a shutdown and restart.

Is anything blocking your Wireless Router Antenna?

If anything is blocking the antenna, it could inhibit your Wireless Connectivity. As a last resort, hard reboot the iPad with a shutdown and restart.

Is your Internet connection working?

The easiest way to check if your internet is working is to try to load google.com on your iPad’s mobile internet browser as well as on SNAPdash on your office computer. Next, conduct a second test by entering seamlessmedical.com in each browser. You will be able to access the websites from your computer if you are connected to the Internet. If you can access the websites from your computer but not your iPad, your Wireless could be down or there could be another issue.

Can you access the websites from a different iPad device?

If you cannot access the websites from any of iPad devices, then you may not have Wireless Connectivity. If it is just one iPad that cannot access the websites it could be localized to just that one iPad device. Either way, please contact your IT professional to assist you. Click here to be walked through some additional trouble shooting steps.

SNAP™ provides patients with comprehensive, trusted & accurate health education content from the Mayo Clinic. Health education material is targeted to the individual patient’s health condition & interests and includes sponsored content, wellness & lifestyle channels, health assessments, a digital MagazineRack & games. SNAPedu is also a great health education resource for Providers to use during patient interactions.

When the patient finishes with patient registration and the forms are submitted, the patient will then be taken to SNAPedu. The patient can also access SNAPedu on the Home Screen even if they are not filling out patient registration forms.

Yes, even if the patient isn’t filling out patient registration forms they will be able to enjoy SNAPedu.

The educational content on SNAPedu is provided by the Mayo Clinic.

Click here to view our SNAPedu Navigation Guide.

Yes, you can easily email any of the articles, recipes and health assessment results to yourself and/or friends and family.

Educational content is constantly being updated.

Magazines are updated monthly.

You can view magazine issues in either portrait or landscape mode. To flip from page to page, either tap the forward or backward arrows or simply swipe your finger horizontally across the iPad screen.

Please click here and we will walk you through the SNAP™ Patient Workflow.

When you are on the Admin Screen, you can select the specific forms that you want the patient to use during registration. You can simply turn each form “on” and “off” for each individual patient encounter.

Each form serves a different purpose. Below is a description of each of the forms we provide:

The Cog Icon is the control panel for the SNAP Admin and Front Desk users. The Cog Icon provides a drop down menu with options to complete, terminate or reset a patient encounter, logout a user, access navigation guides and client services for support.

- Complete Encounter
- Return to Encounter
- Logout
- Client Services - Client Services will link you to a Help Page where you can access support contact information and diagnostic tools. You can locate and access your Wireless and Internet Connectivity from that iPad, which is important information to provide to the Client Services representative when you call in with a support question.

As soon as the patient completes the final signature screen and taps Continue, they will see a blue box in the middle of the screen showing that the forms are being submitted to SNAPdash. Once the submission is complete, the patient is taken to SNAPedu, our educational portal. The Front Desk Admin will see on SNAPdash that the status of the patient has changed to Forms Completed. Click here for further detail.

Please click here to see the help resources we provide on the iPad when patients first access SNAP™.

SNAPdash is the front desk dashboard website controlled from a practice’s computer and provides a snapshot of the practice’s ongoing patient registration workflow. Click here to learn more about SNAPdash.

The SNAP Admin will be able to go into the Admin Settings in SNAPdash to change user settings whether they need to change the days and hours the user is working, change their title, or delete a user of SNAP™ as needed any time.

The SNAP Admin will be able to go to the Admin Settings in the SNAPdash and change and add providers, and provider titles as needed any time.

If you need to alter the Medical Practice address or any of the Medical Practice contact information the SNAP Admin can go to the Admin Settings in SNAPdash and make changes as needed any time.

Click here to learn more.

Click here for step-by-step instructions.

Click here for a suggested step-by-step workflow tutorial.

It is very important that you transfer the record into your Practice Management System or EHR immediately. It is equally important to print the patient’s signature page. You will have already checked the information the patient provided while they are still at the practice, however it is highly recommended to enter it into your Practice Management System shortly after the forms have been transferred to SNAPdash.

Click here to learn more.

Click here to learn more.

Click here for a list of recommended & required technology for running SNAP™ in your practice.

You will need at least on iPad per exam room or 3-4 iPads for every 30 patients you see per day.

iPads can be purchased or leased from authorized Apple resellers & our store. SNAP™ is compatible with any iPad.

No, it is not necessary to register for SNAP™ before downloading it from the App Store. However, you will not be able to use SNAP™ until you register on our website here.

You will be walked through the setup process after registering for SNAP. You can also refer to our Setup Guide for further assistance.

Care for the iPad is similar to care for any electronic portable device. Tablets are delicate and do not respond well to excessive force, temperature extremes, or moisture. Charging: The best way to charge the iPad battery is to connect your iPad to a power outlet using the included Dock Connector to a USB Cable and 10W USB Power Adapter. When you connect the iPad to a USB 2.0 Port on a MAC with the Dock Connector to USB Cable, the iPad may charge slowly while syncing. Please note that the iPad battery may drain instead of charge if the iPad is connected to a PC, to a computer that is turned off, or is in sleep/standby mode to a USB hub, or to the USB port on a keyboard.

Downloading SNAP™ to your iPad(s) is a snap. You can download SNAP™ onto your iPads either before or after registering your account on our website. From each of your iPads, open a browser window and type in www.seamlessmedical/install.com to be linked to our Apple storefront. Follow the instructions to download SNAP™ for free. In order to activate SNAP™ on each of your iPads, you will have to enter your username and password provided after registration. Click here for further setup instructions.

Yes, you can, however, we strongly recommend downloading SNAP™ directly onto each of your iPads. Click here for further iPad download instructions. iTunes Download Instructions: Go to http://www.apple.com/itunes/ and click on the Download iTunes For Free Button. The screens will walk you though step-by-step to download iTunes on your computer. You will then need to sync your computer to your iPad. See the instructions below.

Syncing with iTunes copies information from a computer to your iPad, and vice versa. You can sync by connecting your iPad to your computer using the Dock Connector to a USB Cable, or you can set up iTunes to sync wirelessly using Wi-Fi. For detailed information about syncing iPads with a computer, open iTunes then select iTunes Help from the Help menu.

Connect your iPad to your computer using the Dock Connector to a USB Cable. In iTunes, turn on “Sync over Wi-Fi connection” in the device’s Summary pane. When Wi-Fi syncing is turned on, your iPad automatically syncs every day. Your iPad must be connected to a power source; both the iPad and your computer must be on the same wireless network, and iTunes must be open on your computer.

The Business Associate Agreement (BAA) establishes the permitted and required uses and disclosures of Protected Health Information (PHI). Seamless Medical System’s Business Associate Agreement (BAA) is included with the End User License Agreement (EULA). Click here to view our BAA-EULA document.

Notable excerpts from the BAA include:

Seamless Medical’s BAA is included with the End User License Agreement (EULA). The EULA is a legal agreement between the person, company, or organization (customer) that has licensed the product and Seamless Medical Systems. By installing and using the product, the customer accepts the product and agrees to the terms of the end user license agreement (and business associate agreement).

Seamless Medical Systems will review agreements periodically and update as deemed necessary. All Covered Entities will be provided with any and all updates and changes thereafter. Agreements may need to be updated with newer software versions, and/or additional product offering details.

Seamless Medical Systems must be given written notice no less than 30 days prior to the intent to terminate the end user license agreement/business associate agreement. (Please see details in the EULA/BAA agreement on page 4).

We keep our clients up-to-date with all product changes, new releases, best SNAP™ practices, etc. All announcements will be emailed to the SNAP™ Administrator at your respective practice as well as posted on our website. SNAP News will also be sent out to our clients via email. It is our monthly newsletter which will provide relevant news on SNAP, and related Healthcare industry information. SNAPinars will also be updated as we release new versions and updates to our product. We will also add SNAPinars based upon client recommendations. Send us your SNAPinar ideas, what would you like to see added as a webinar?

SNAP™ is the product of our company, Seamless Medical Systems. To learn more about us and our core values, click here.

When registering for SNAP™, you will be asked to provide a credit card and sign the Business Associate Agreement/End User License Agreement. You will be billed the day after the free trial begins which is also noted in SNAP Setup when you register.

After the 14-day trial period is finished you will automatically be billed on the credit card provided during SNAP Set Up. The Medical Practice will be billed on the credit card thereafter every 30 days.

Seamless Medical Systems must be given written notice no less than 30 days prior to the intent to terminate the end user license agreement/business associate agreement. (Please see details in the EULA/BAA agreement on page 4).

Please go to Admin Settings in SNAPdash, and you will be able to update your credit card in the credit card section. Please note it will take a month for the changes to take effect.

Yes, our billing management system is 100% data and payment protected as well as Level 1 PCI compliant. For more information click here.

SNAP™ uses a 256 bit encryption cypher during storage or transmission of data. SNAP™ follows all the required specifications of the HIPAA data storage and transmission sections.

SNAP™ is fully compliant with HIPAA Security Rules. Click here for more information on our HIPAA compliant architecture and policies.

SNAP™ gives the administrator the ability to enable/disable SNAP™ from SNAPdash. Disabling SNAP™ will delete any practice specific information and applications from the iPads (patient data will not be stored on the iPads). Additionally, Apple Inc. offers tracking mechanisms that would allow you to discover the location of your iPads in the event of theft. If you have additional concerns regarding the security of your iPads within your practice, we recommend that you hold your patient’s drivers license or car keys while they are in possession of an iPad.

HIPAA stands for the The Health Insurance Portability and Accountability Act, which required the Secretary of the U.S. Department of Health and Human Services (HHS) to develop regulations protecting the privacy and security of certain health information. Click here to learn more.

SNAP™ is fully compliant with the Health Insurance Portability and Accountability Act (HIPAA), providing privacy standards to protect patients’ personal information & medical records.

SNAP™ provides the transmission and storage of ePHI for Medical Practices, and therefore must comply with all HIPAA Privacy and Security Rules.

The purpose of this policy and procedures document is to address all HIPAA requirements internal to Seamless Medical Systems. Click here to view the entire manual.

A breach is the unauthorized acquisition, access, use or disclosure of protected health information, which compromises the security of and privacy of such information.

As noted in the Seamless Medical Systems Policy and Procedures Manual, all employees with access to the ePHI records use and disclose ePHI only as permitted under HIPAA, and all employees protect the security of the records. In the event of a security breach the following steps will be instituted:

Meaningful Use is electronically capturing health information in a “structured format” and using the information to track key clinical conditions and communicating that information for care coordination purposes, implementing clinical decision support tools to facilitate disease and medication management, and using EHRs to engage patients and families and reporting clinical quality measures and public health information.

Meaningful Use is relevant to SNAP™ under the HITECH ACT. It offers a “piece” of meaningful use which will assist providers, therefore, our product and service needs to be HIPAA compliant.

The Health Information Technology for Economic and Clinical Health Act as a part of the American Recovery and Reinvestment Act provided certain incentive payments made available to health care providers for the adoption and implementation of interoperable health information technology and qualified Electronic Health Records (EHR). Under the HITECH Act, two regulations have been released, one of which defines the “meaningful use” objectives that providers must meet to qualify for the incentive payments, and the other which identifies the technical capabilities required for certified EHR technology.

SNAP™ is relevant under the HITECH ACT. It offers a “piece” of meaningful use, which will assist Medical Practices in qualifying for Meaningful Use Certification.

Seamless Medical Systems offers a consultative service called “Path to Meaningful Use” which will assist your practice in qualifying for Meaningful Use Certification. Click here to sign up for our Path to Meaningful Use Program.