Urgent Care Now Replaces Patient Intake
Process with a More “Seamless” Solution
For Immediate Release
Manahawkin, N.J. (February 25, 2016) – When its existing digital point-of-service and appointment management platforms came up short, the New Jersey-based Urgent Care Now chose Seamless Medical Systems® to elevate its patient intake and engagement processes to a higher level of efficiency and customer satisfaction.
The growth-oriented company—Urgent Care Now has three urgent care center locations and three more planned in 2016—is focused on delivering an exceptional experience to healthcare consumers to drive business and build loyalty.
“When people come to our clinics, they want to see our providers and solve their immediate care need; they don’t want to spend an inordinate amount of time waiting and filling out paperwork,” said Dr. John Kulin, CEO of The Urgent Care Group, PA, the parent company of Urgent Care Now. “Creating the best experience for each patient who comes through our centers is critical to our ongoing success.”
On any given day, an urgent care center’s patient volume can swing from fewer than 60 to more than 100 visits, with surges at different times of day. The variability in volume impacts wait times and stresses front office staff, who struggle with managing patients, data collection and entry, and securing payments. In Seamless, urgent care centers have a platform perfectly in synch with unscheduled care providers whose workflows are very different from traditional medical practices. Clients typically experience a decrease in patient intake time from 20 minutes to less than five and a 20 percent increase in overall workflow efficiency.
“Seamless has made it a priority to ‘super serve’ the fast-growing unscheduled care market such as urgent care centers and retail clinics,” said Seamless Medical CEO David Perez. “They are at the heart of consumer healthcare and the experience of the visit is critical to satisfaction and brand loyalty. Clients using Seamless enjoy a 99 percent approval rating from their patients.”
With Seamless, urgent care centers replace all paper forms with iPads preloaded with appropriate forms. The registration process is quick and intuitive with a choice of English or Spanish text. Clicking through the screens, patients are intrigued rather than inconvenienced. Collected data flows directly into the center’s practice management and electronic medical record (EMR) systems, eliminating manual data entry, improving data accuracy and overall efficiency, while increasing “clean” claims. Eliminating paper, printing, shredding, and filing represents a significant cost savings.
Urgent Care Now, which uses Athenahealth for its practice management and EMR systems, will utilize Seamless’ patient intake and payment solutions, marketing communications and survey capabilities, benefits that support more robust revenue cycle management and customer satisfaction.
“We are very excited to have Seamless because they understand the workflow nuances of urgent care centers and seamlessly integrates with our processes and existing IT systems. We anticipate becoming much more efficient and dramatically reducing patients’ ‘door-to-door’ time, which makes for very happy customers,” said Dr. Kulin.
About Seamless Medical Systems
Seamless Medical Systems is the creator of the Seamless Paperless Patient Intake solution, a unique, mobile enterprise patient communications platform. Our platform seamlessly captures patient data during registration, exchanges it with EMR and practice management systems, verifies insurance, collects payments, and delivers personalized health education and marketing to healthcare consumers, at the point of care and beyond the office setting. The Seamless Paperless Patient Intake solution is currently deployed in 25 states, has logged over one million patient encounters, and has increased front office productivity of Seamless clients by 20 percent or more.
Contact: Melanie Lux, [email protected]
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