Mobile, Millennials and Health Care on Demand:
Seamless Now Engages Consumers from End-to-End
Seamless Patient Platform™ Version 7 to Debut at Urgent Care Association Spring Convention
For Immediate Release
SANTA FE, New Mexico (April 14, 2016) – Being successful in urgent care used to be so easy. Patients showed up, filled out a stack of paper forms, then waited to be seen. Fast forward to 2016. There are now 7,100 urgent care centers across the country and roughly 600 new centers opening each year. And patients? They’ve been transformed into digital device-toting healthcare consumers, many of them Millennials, who want mobile-enabled health care on demand.
No, it’s not a zombie invasion. Yet it is an invasion of sorts. America’s 92 million Millennials are now the country’s largest patient population and they want what they want, when they want it – particularly if it’s accessible via a smart phone. Other age groups – including seniors - are increasingly using smart phones and tablets to find doctors and other healthcare services.
Seamless Medical, the creator of the Seamless Patient Platform™, has amped up its digital patient engagement platform to satisfy the demands of this new breed of healthcare consumers and make urgent care centers more competitive. Seamless is launching Version 7 of the Seamless Patient Platform, which now engages consumers before, during and after their urgent care visits, at the Urgent Care Associations Annual Spring Convention in Orlando, Florida, April 17-20.
Seamless Founder and CEO David Perez says the new Seamless Patient Platform is the only true “end-to-end” digital patient engagement platform, connecting consumers and providers in a single, seamless solution. “The urgent care industry, like the rest of the U.S. healthcare system, has been inundated with information systems to the point many are crying ‘uncle!’ because very few of these solutions are integrated. Urgent care centers are struggling to manage multiple disparate systems and opportunities to engage consumers are still falling through the cracks,” Perez explained.
“In one fully integrated, easy to implement and use solution, Seamless Version 7 enables consumers to find an urgent care, check wait times and preregister online using their preferred mobile device. It replaces paper registration with digital forms, allows real-time insurance verification and captures payment at registration. It also enables ongoing communications with patients and marketing,” Perez said. “Seamless also integrates with the leading practice management systems and EMRs, removing a huge, error-prone, paper-based process from urgent care staff.”
The Seamless Patient Platform is currently used by several of the country’s largest retail health clinics and a growing number of urgent care companies, medical practices, health systems, and community health centers. Seamless customers report impressive numbers, including 80 percent reduction in registration time, 40 percent reduction in patients’ door-to-door time, 20 percent increase in operational efficiency, and a 99 percent patient satisfaction rate.
Perez is eager to introduce Version 7 of the Seamless Patient Platform to the urgent care industry in Orlando. “Features like greater online visibility and connectivity; queue management that empower patients and urgent cares to better control wait times; new language options for forms that include English, Spanish, Mandarin Chinese and Vietnamese; the ability to message and survey patients post visit to keep the conversation going; these are features that will allows urgent care centers to deliver health care on demand and build brand loyalty.”
Seamless Medical will demo the Seamless Patient Platform in Booth 303 all four days of the Urgent Care Association’s Spring Convention. Contact [email protected] for a demonstration.
About Seamless Medical Systems
Seamless Medical Systems is the creator of the Seamless Paperless Patient Intake solution, a unique, mobile enterprise patient communications platform. Our platform seamlessly captures patient data during registration, exchanges it with EMR and practice management systems, verifies insurance, collects payments, and delivers personalized health education and marketing to healthcare consumers, at the point of care and beyond the office setting. The Seamless Paperless Patient Intake solution is currently deployed in 25 states, has logged over one million patient encounters, and has increased front office productivity of Seamless clients by 20 percent or more.
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